Log, route, and resolve issues fast.
Replace email threads and verbal hand-offs with a structured system that captures every issue, assigns ownership, and tracks resolution — with full accountability.
Track and resolve issues systematically.
Issues that rely on email chains and verbal hand-offs get lost or forgotten. StrataFlows Issue Tracker gives every issue an owner, a deadline, and a resolution path — with full accountability from log to close.
- Every issue is logged with full context and category
- Automated routing sends issues to the right person instantly
- Escalations fire automatically when SLAs are missed
Issue Tracking Done Your Way
Track
Every issue is logged with all the context needed to resolve it — who reported it, when, where, and what category. Nothing gets lost or dropped.
Visualize
Dashboards show open issues by type, owner, and age. Trend reports reveal your most common issues and where your team spends the most time resolving them.
Communicate
Automated routing sends each issue to the right person immediately. Reminders and escalations fire automatically if deadlines are missed.
Features designed with you in mind.
Operational issues need structure to be resolved consistently. StrataFlows provides the tools to ensure no issue falls through the cracks.
- Alerts: Automated notifications when issues are assigned, updated, or approaching their resolution deadline.
- Automated Routing: Issues are automatically assigned based on type, category, or location — no manual hand-offs needed.
- Escalations: Automatic escalation if issues aren't acknowledged or resolved within your defined SLA windows.
- Root Cause Analysis: Document root causes with built-in 5-Whys and Fishbone templates to prevent recurrence.
- Trend Reporting: Identify your top issue categories and track resolution time over time to measure improvement.
- Native Mobile App: Log issues from anywhere on iOS or Android — no desk required, direct from the floor.
No more issues falling through the cracks.
See the Issue Tracker in action with a personalized demo.
Request a Demo