Why your organization should choose our Premier Support option

Choose between Standard, Premier, or Premier Plus

Fast response

With the Premier or Plus option, our team will respond within 30 minutes to critical issues that are impacting your operations, and as quickly as 2 hours for non-operation impacting issues.

Around the clock coverage

Our core support hours are 8 am to 6 pm Eastern, however with Premier, we are available by phone 24/7 for critical issues to help keep you going around the clock.

Dedicated Account Manager

With an optional dedicated Technical Account Manager* you get direct access to an experienced engineer that can help troubleshoot and advise your staff while growing ever more familiar with your team, processes, and business.

Priority access

As a premier support customer, your organization gets priority when it comes to escalating issues or feature requests in our development team’s queue.

 
REACTIVE SUPPORT
STANDARD
PREMIER
PREMIER Plus
 Email (8am-6pm ET)
 Knowledgebase
 Online Support Center
 Phone  (8am-6pm ET)
 24/7 Phone/Email
 Critical SLA  1 Hour 30 Mins 30 Mins
 PROACTIVE SUPPORT
 Dedicated Engineer/Analyst 10 Hrs/Week
 Account Management
 Custom Report Development
 Process and Solution Guidance  ✔
 Quarterly Account Reviews
 Cost
 Annual Price FREE $20,100 $44,900